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Customer service survey

Our goal is to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Your responses will remain confidential. Thank you for your time.

  1. How did you hear about Creative Services?

    Web site
    Co-worker
    Publication
    Other

  2. How did you initially contact Creative Services?

    Phone
    E-mail
    In person

  3. How quickly were you contacted about your project?

    Same day
    Next day
    Within two days
    More than two days later

  4. How would you describe your initial meeting with Creative Services?


  5. Were your needs addressed adequately?

    Yes
    No

  6. How would you rate communication from the team after your initial meeting?

    Too much
    Just enough
    Not enough

  7. Was your project completed within the specified timeframe?

    Yes
    No

  8. Do you feel that the cost of the project was commensurate with the quality?

    Yes
    No

  9. How satisfied were you with the finished product?

    Extremely satisfied
    Satisfied
    Unsure
    Dissatisfied
    Very dissatisfied

  10. How would you rate your experience with Creative Services?

    Excellent
    Very good
    Good
    Fair
    Poor

  11. How likely are you to do business again with Creative Services?

    Very likely
    Likely
    Unsure
    Unlikely
    Very unlikely

  12. Do you have any additional comments you’d like to share?